Refund policy

By En’ Mira will accept returns and exchanges on full priced items within 14 days of purchase, except for swim, pending stock availability.

All eligible returns will be issued as store credit only.
Items must be in original condition, unworn, and with all tags attached.

Shipping costs incurred will be the responsibility of the customer.

Please note, pre-order items cannot be cancelled once placed.

All sale items are final and cannot be returned or exchanged.

To start a return, email us at info@byenmira.com with your order number and reason for return.

For any pre-ordered items, we will accept returns within 14 days of your order being shipped from our warehouse.
(You can find your dispatch date via your tracking link.)

If you believe you’ve received a faulty item, please contact info@byenmira.com.
If we deem the item faulty, we will do our best to replace it. If a replacement isn’t available, a refund will be issued.

All shipping costs related to faulty items will be covered by By En’ Mira.

For assistance with any of the above, please contact info@byenmira.com.
We’re always here to help.